Characterised by renewed hope, developed confidence and improved skills, the programmes that we offer give people the chance to grow, expand their horizons, and become agents of change in their own community. We focus on empowering and enhancing the lives of those people most isolated and vulnerable, building their confidence and helping them to learn new skills, so that they may fully live their lives and become a part of their community. Regardless of the programme, we aim to operate with both a sensitivity and flexibility of response that many people find lacking in services offered by monolithic and sometimes distant statutory bodies. And the range of public-sector-funded programmes that we deliver have their impact and value increased further through the variety of additional volunteer-led services that are offered by both ourselves and the other members of the LifeLine family. We believe that everyone should have the opportunity to reach their full potential. We believe that no-one should be left isolated from their community. We know of the increasing pressure that many families are facing, and of how traditional services have trouble even reaching certain groups. It is because of this that we are focused on maximizing the resources we have, to provide smarter and more effective services to the community. One key way we achieve this is through building partnerships that can allow competence, co-ordination and creativity to flourish. These partnerships are essential in ensuring that people don’t fall through the gaps. We have always sought to work with others, not only within in the voluntary sector, but with private enterprises and public sector bodies, in order to provide the best possible solution to the challenges we find. And many of LifeLine’s senior management are involved with the shaping of policy, sitting on boards and committees — both local and national — in order to help develop better ways of working. We know that neither we — nor anyone else — have all the answers to the many difficult questions we encounter. So we feel it vital that voluntary and community organisations, private enterprise, and the public sector all work together to develop new pathways of support for people in local communities.